Although Dell printers are reliable, they can still have their fair share of issues like most types of technology. One of the problems that is very common and most users experience is known as error code 009-654, which is usually due to the toner cartridge. It’s always annoying to have an error interfere with your printing procedures. In this article, we will narrow the possible reasons that can cause this issue and provide detailed instructions on how to fix all of them.
Read: How to Fix Canon Printer Error E32?
What Is Error Code 009-654 For Dell Printers?
Error 009-654 appears whenever the printer is having any issues with the toner cartridge. Either the printer does not recognize the cartridge, the cartridge has a different toner than the one installed or the toner cartridge installed has relative issues with how it has been installed in the printer. The most common are:
- The printer stops printing and displays the error message.
- The control panel indicates a toner-related issue.
- The printer cannot detect or read the toner cartridge properly.
Common Causes of Error Code 009-654
- Cartridge Installation Not Done Properly: Most likely the toner cartridge has not locked to place correctly.
- Incompatible or Unbranded Cartridge: The installation of third-party cartridges that do not meet the standards set by Dell printers can be the reason behind it.
- Cartridge Contacts Are Broken: Wear and tear or dirt on the contact points can lead to such an error.
- Printer Firmware Not Updated: Usually, recent cartridges are not supported due to old updated firmware on the printer.
- Using a Printer Component: There could be a printing cartridge or an internal printer component that is broken.
How to Resolve Dell Printer Error Code 009-654:
Step 1: Turn Off and Restart Your Printer
- The printer should be switched off and unplugged for about two to three minutes from the power source.
- After waiting for about 2-3 minutes and plugging it back, turn the printer on and determine if the error still occurs.
Step 2: Reinstall the Toner Cartridge
- Remove the printer access panel and take out the toner cartridge.
- Failure or break of parts that can be seen with the naked eye is also a problem however most times; the problem is with misalignment of the cartridge parts.
- Remove the cartridge from the printer and place it back where it belongs, making sure it clicks in properly.
- Close the access panel and look for the error message on the printer display.
Step 3: Clean the Cartridge Contacts
- The next step will involve switching off the printer and taking out the cartridge once again.
- Using the gold contact points on the cartridge as your guide, dampen a soft cloth with isopropyl alcohol and wipe vertically with slow strokes.
- After the cartridge is removed clean cartridge contact areas with cotton swabs soaked in rubbing alcohol.
Step 4: Verify Cartridge Compatibility
- Verify whether the cartridge is a standard compatible with your printer before using it.
- To find more, refer to the product label or look up the printer’s manual.
- When using a third-party cartridge, it is advisable to switch to a Dell-approved cartridge.
Step 5: Update Your Printer Firmware
- Go to Dell’s official support page and check the drivers and firmware tailored to your printer’s model.
- Install the available firmware upgrade.
- After updating, restart your printer and perform a test once again.
Step 6: Replace the Toner Cartridge
- If the error remains even after the steps outlined above, then one of the cartridges is likely the cause and should be replaced.
- Replace it with a new Dell toner cartridge that is original.
- Then carefully install the new cartridge and see whether the printer operates properly.
Contact Dell Support:
- If all the above-mentioned views are of no help to you, then printer hardware must be the reason.
- Dell customer support can be contacted for additional help, or the printer may be taken for repairs.
Tips to Avoid Future Cartridge Issues:
- Only use original toner cartridges from Dell.
- Do not place the cartridges in hot and damp areas that can ruin them.
- Avoid unnecessary dirt accumulating by routinely cleaning the printer and its parts.
- To install new cartridges, ensure that the firmware of the printer is up to date.
Final Thoughts
The Dell Printer Error Code 009-654 is quite an annoyance but most times, it is solvable with a few steps. Following this guide, you will be in a position to analyze and correct the problem in no time. Whether it is a matter of getting the cartridge correctly installed or requiring adjustments in the firmware, getting rid of this error is not difficult.
If the issue doesn’t go away after your attempts, don’t think twice about contacting Dell support for assistance. Such problems can also be avoided in the future by ensuring regular services are carried out and authentic products are used.
Were you stuck or need further help? Our professional support group is here to help get your Dell printer up and running again!